storage capacity used with no files

[Kévyn35341965ubtd]

Hello everyone,

i have 20gb of storage that is totally empty. in the trash files too. and yet i have over 8gb used. i had tried many methods but nothing worked. and when i'm on an app like lightroom, it tells me that i have two files in sync since the very beginning several months ago even though i never used the online storage.

[kglad]

use a browser. there are several tabs and link to check:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

[Kévyn35341965ubtd]

all empty and 8.7GB taken... 😞

[kglad]

contact adobe support, so they can check. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Kévyn35341965ubtd]

thanks 🙂

[kglad]

keep us updated after contacting support.