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storage capacity used with no files

New Here ,
May 22, 2024 May 22, 2024

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Hello everyone,

i have 20gb of storage that is totally empty. in the trash files too. and yet i have over 8gb used. i had tried many methods but nothing worked. and when i'm on an app like lightroom, it tells me that i have two files in sync since the very beginning several months ago even though i never used the online storage.

Bug Unresolved
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5 Comments
Community Expert ,
May 22, 2024 May 22, 2024

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New Here ,
May 23, 2024 May 23, 2024

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all empty and 8.7GB taken... 😞

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Community Expert ,
May 23, 2024 May 23, 2024

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contact adobe support, so they can check. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
May 23, 2024 May 23, 2024

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thanks 🙂

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Community Expert ,
May 23, 2024 May 23, 2024

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keep us updated after contacting support.

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