i have 20gb of storage that is totally empty. in the trash files too. and yet i have over 8gb used. i had tried many methods but nothing worked. and when i'm on an app like lightroom, it tells me that i have two files in sync since the very beginning several months ago even though i never used the online storage.
contact adobe support, so they can check. there are 2 ways to contact adobe support; chat and twitter (now x):
chat: if you have or want to purchase a subscription, use a browser that allows popups and cookies and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human.
twitter/x: tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
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