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SYNC MPOSSIBLE MALGRES SOLUTION INTERNET

New Here ,
Sep 26, 2023 Sep 26, 2023

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Bonjour, 

 

j'ai fais l'acquition de Tout CC sous MacOS hier et il est impossible pour moi de telecharger les applications car :

1 -  elles n'apparaisssent pas dans la formule sur Creative Cloud de mon bureau mais sur la version Web oui. 

2 - j'ai ce message d'erreur en boucle  

j'ai déja : supprimé l'application pour la réinstaller, Fermez "Creative Cloud Core Service" et "Adobe Content Synchronizer" en arrière-plan dans le Moniteur d’activité (macOS), Redemarré l'ordi 

bref, je n'arrive pas a resoudre les problemes heeeeeelp pleaaaase

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3 Comments
Community Expert ,
Sep 26, 2023 Sep 26, 2023

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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New Here ,
Sep 26, 2023 Sep 26, 2023

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thank you for your reply, but I've tried everything and nothing works 

i'm lost 

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Community Expert ,
Sep 26, 2023 Sep 26, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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