Takes ages to open

[Ann Bens]

Desktop app takes ages to open.

Spinning wheel for at least 1 minute on Loading Home tab.

W11

[Tarun Saini]

Hi @Ann Bens,

Thanks for reaching out! We're sorry to hear about this. Could you please let us know which operating system you are on, and the version of the Creative Cloud Desktop app you are using?

Also, please try the steps mentioned here- https://helpx.adobe.com/creative-cloud/apps/troubleshoot/launch-issues/creative-cloud-desktop-app-st... 

Let us know how it goes.

Regards,

Tarun

[Ann Bens]

W11 pro 25H2

Tried all mentioned steps: no joy.

[kglad]

does this only occur when restarting your computer and the first opening of the cc desktop app?

[Ann Bens]

No it does it all the time of lately

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Ann Bens]

No joy

[kglad]

repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.