СС installation file will be deleted by itself

[Paul_Gringo]

Tell me, why is the uploaded file itself deleted from the computer? I have make several copies and this is inconvenient

[Tarun Saini]

Hi 

@Paul_Gringo

Thanks for reaching out! We're sorry to hear about this. Could you please tell us what files they were and where you uploaded them? 

You may also check this article - https://adobe.ly/4bvs8o0 and let us know if that helps.

Regards,

Tarun

[Paul_Gringo]

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

I download the installer on any disk. After a while, the installer’s file disappears. I even check in the quarantine of antivirus - clean. Magic!

[kglad]

download the installer.

if you use it, zip or rename and:or move it

[David Baxter]

Hi @Paul_Gringo

When is the file getting deleted? Is it right after it downloads or when you attempt to run the installer? You might try downloading using the alternative downloads listed at the bottom of the article you mentioned.

Best,
Dave

[Paul_Gringo]

No, not right away. Can go through many days or weeks. It is mainly deleted when the file lies in the root of the disk

[kglad · Accepted solution]

that wouldn't be anything from adobe removing it.  but you should try my previous suggestion to see if you can thwart whatever (probably security) software is removing the file.

[David Baxter]

@Paul_Gringo

We haven't gotten any other reports of this. I wonder if it could be other software on your system removing what it thinks are unnecessary files?

[kglad]

you can download and save the cc desktop installers.  the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[Paul_Gringo]

Download is not a problem. The problem is that the downloaded file is deleted later.