add an option / feature to be logged in with 2 different emails to 1 account with 1 subscription

[hana234apps]

to the dear developer teams: hello my wish and request is: please add an option / feature to be logged in with 2 different emails and 2 different computers to 1 account with 1 subscription plan hope it will be added soon thank you

[Kalvyn Rasquinha]

Hi @hana234apps , can you help me understand why you would be using two different email addresses to sign in to the same account? You can sign in to two different machines with the same Adobe ID today

[hana234apps]

Hi @Kalvyn Rasquinha thank you for your response, the reason i need to log in to a different email address is because who own the account, who pays for the account, have he's own files he edit, and i have my own files i edit, and we want the files to be private, that's why i need to log in to a different email but the same subscription plan, he pays for both of us

[jane-e]

@hana234apps 

From Adobe Help:

"Can I share my Adobe account with family members or friends?

"No, individual plans are for one person only. You can't have more than one person share an individual plan. Read more about the Use of Services and Software and User Conduct in Adobe General Terms of Use and learn how to best use your individual Adobe licenses and memberships."

Details here: https://helpx.adobe.com/manage-account/using/policy-account-sharing.html

This is intentional and not a bug, so I've moved this thread to Discussions for now.

Jane

[hana234apps]

to the dear developer teams: hello my wish and request is: please add an option / feature to be logged in with 2 different emails and 2 different computers to 1 account with 1 subscription plan hope it will be added soon thank you

[Anshul_Nautiyal · Accepted solution]

Hi there,

We cannot locate an active plan associated with the Adobe ID you used to post your recent query.

Currently, Adobe does not allow users to log into one account with two different email addresses, even if it's on two different computers. Each Adobe account is tied to a single email address, and that email is associated with the subscription plan. Adobe allows users to use one account on multiple devices, but the logins must have the same email and account credentials.

Thank you. 

Regards,
^AN

[kglad]

please stop posting duplicate messages.  14 is more than excessive.

[Kalvyn Rasquinha]

Thanks for clarifying, @hana234apps . As others have pointed out, this is not supported. Based on what you've described, you can either sign up for a separate subscription so your plan and files are separate from the current account owner OR you can switch to a Teams account and the current owner can manage the Teams contract and assign you your own seat.

[kglad]

@hana234apps 

do you have a teams or enterprise subscription?

[s_0657]

Hello!

I can't use the subscription of my mobile in the same account of my laptop, whenever I open a pdf file wih the same account it shows a massage of subscription plans, and when I exit this massage the application is closed immediately, how can I solve this problem?

[kglad]

check your account, https://account.adobe.com

does it show a subscription that includes acrobat mobile?

if yes, sign out of acrobat in your mobile and then sign back in using the same adobe id used to confirm your subscription.

[jane-e]

@s_0657 

• Acrobat Reader for both desktop and mobile is free.
• Adobe Acrobat Pro for desktop is a paid subscription.
• There is a Premium version of Acrobat Reader for Mobile that lets you do more than the free Reader. It is included with Acrobat Pro or is available by subscription through the App Store or Google Play if you do not have Acrobat Pro. It sounds like you are getting messages to subscribe to Premium, which is not required to use Reader

Please tell us exactly which versions you have for both mobile and desktop so we can better assist. Screenshots will help us to help you.

Jane