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Adobe CC not recognizing installed apps

Community Beginner ,
Jun 09, 2024 Jun 09, 2024

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I have Photoshop and an old Photoshop Beta installed on my computer. Likely through some error of myself at some point (I've read that incorrectly uninstalling apps can cause this), the Adobe CC app doesn't recognize that I have either of these apps installed. This also means that the Adobe uninstaller doesn't recognize them and won't uninstall them.

So that I don't create more issues for myself, I'd like to fix this issue by uninstalling and reinstalling Photoshop correctly. Any insights out there?

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App installs and updates

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correct answers 1 Correct answer

Community Expert , Jun 18, 2024 Jun 18, 2024

now, use the cc app to install over the current installations.

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Community Expert ,
Jun 09, 2024 Jun 09, 2024

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


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Community Beginner ,
Jun 18, 2024 Jun 18, 2024

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Thanks for the possible solution! No dice on fixing the issue, unfortunately.

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Community Expert ,
Jun 18, 2024 Jun 18, 2024

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now, use the cc app to install over the current installations.

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Community Beginner ,
Jun 19, 2024 Jun 19, 2024

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This did the trick. I installed another version of Photoshop and then was able to remove both versions by going through the normal uninstall process. Thank you!

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Community Expert ,
Jun 19, 2024 Jun 19, 2024

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you're welcome 

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New Here ,
Jun 20, 2024 Jun 20, 2024

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Hi there, i have the same problem but with Premier Pro, CC doesnt reconognize it, stuck on 24.0.3, cant unistall or upgrade,  what can i do?

how can you be able to remove last version, any tutorial, recent purchase so i am not really used to it, thanks.

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Community Expert ,
Jun 20, 2024 Jun 20, 2024

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start with a reset per above.  if that fails, then install over the current install, per above.

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