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can't get rid of the pricing plan that pops up on start-up

Community Beginner ,
Sep 25, 2023 Sep 25, 2023

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can't get rid of the pricing plan that pops up on start-up

anyone know how to disable it it drives me mad

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correct answers 1 Correct answer

Community Beginner , Oct 03, 2023 Oct 03, 2023

An update seems to have sorted the problem

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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Not sure what you mean.

 

Log-in to your Adobe account below to ascertain which plan you're paying for.

https://account.adobe.com/plans

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Sep 25, 2023 Sep 25, 2023

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no that didnt fix it still getting this pop up each time i start photoshopphotoshop.jpg

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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You can disable Notifications from Preferences in your Creative Cloud Desktop App. 

Or just hit the Maybe Later button.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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<moved from cc desktop>

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Community Beginner ,
Sep 25, 2023 Sep 25, 2023

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What does this mean?

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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Not sure why this thread was moved to Photoshop.  

It's a Creative Cloud Desktop issue.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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the screenshot doesn't look like the cc app, does it?

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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Regardless, Notifications come from CC Desktop App.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Sep 25, 2023 Sep 25, 2023

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Have turned off notifications in the c.c App but it's still there

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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that may nor not be controllable, but if it is, adobe support may be able to help.

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from ps>

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Community Beginner ,
Oct 03, 2023 Oct 03, 2023

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An update seems to have sorted the problem

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Community Expert ,
Oct 03, 2023 Oct 03, 2023

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@Mr Bedford 

 

thanks for the update (and glad you're done with that annoyance.)

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