Can't open adobe apps

[Doganay5E54]

Hello, I can't open adobe apps at all. I tried every solution but didn't work. First the apps seem opening but after the interface appears, the app - all apps - shut down itself. I use mac air m1. I need help, thank you. I drop the interface ss, after this display appear the app shut down itself again.

[Tarun Saini]

Hi 

@Doganay5E54

,

Welcome to the community! We're sorry to hear about this. Could you please let us know what troubleshooting steps you have followed so we will not duplicate that? Please ensure you're using the updated version of the Creative Cloud Desktop app.

In case you haven't tried uninstalling and reinstalling the Creative Cloud Desktop app, try doing that. Here is the link to uninstall the Creative Cloud Desktop app using a cleaner tool- https://adobe.ly/4iQdXwx

Regards,

Tarun

[kglad]

and did you use the cc desktop app to install your apps?

[Doganay5E54]

Yes I did

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.