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Can't Verify Subscription Status / Continuously Signed Out

New Here ,
Apr 04, 2024 Apr 04, 2024

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So the "Can't Verify Subscription Status" error has been around for a while, it pops up whenever I open premiere or photoshop, sign in while connected to the internet and cannot get in. However I'm having another issue that seems connected to it. Whenever I attempt to sign into the creative cloud app, it will then kick me out back to the sign in page as if nothing had happened after showing an initializing loading screen after a few seconds if not immedietly. Then if I try to sign in a second time it gives me a different error that just tells me I need to sign in again and then kicks me back. 

 

Becuase of this I cannot get into the cloud to cleanly uninstall the apps (and using an external app to do so which should NOT be a requirement but alas, does not fix the issue) and I cannot open the actual apps themselves. Premiere, Photoshop, and others will routinely sign me out when I do happen to get in and crash the app, upon which point this issue will return for some random ammount of time. I have no idea what causes this, why it happens at complete random, or even how long it averages to last for (usually about a day if I had to guess).

 

On top of this, whenever the issue is not in effect, every time I restart my PC or reopen one of the adobe apps for the first time since all have closed, I'm always asked to sign in as the PC maximum is met (with it always displaying my CURRENT pc as one of the ones currently using it?)

 

I can only assume this web of issues is all connected somehow, and so far I have been unable to find any specifics on how to fix this. Any help is appreciated. As at this point I'm at my wits end and about to switch to a better (and no doubt cheaper) alternative to adobe.

 

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Community Expert ,
Apr 04, 2024 Apr 04, 2024

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@defaultgokfmfma6luc are you enterprise or Teams managed? If so contact your IT administrator. If you are an individual subscriber - check your firewall/Windows Defender settings to allow Adobe applications and sites to connect.

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

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New Here ,
Apr 05, 2024 Apr 05, 2024

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I am an individual, and my firewall is not blocking any adobe software, or anything on this list. The error persists.

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Community Expert ,
Apr 05, 2024 Apr 05, 2024

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follow the steps here to resolve the cc sign in/out loop -  https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

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