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Cancellation of Creative Cloud subscriptions of yearly montly subscribtion

Community Beginner ,
Oct 08, 2023 Oct 08, 2023

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Hello,

 

I don't want to cancel my subscribtion, but who knows, someday my life will chance and I have to say Adobe goodbye.

 

I'm subscribted via the Yearly Monthly plan. 

Now, it says that if you don't cancel you need to pay 50% of the costs.

But which costs? 50% of the montly costs (for me montly cost 62,99euro) or 50% of the yearly costs of 755euro?

Hope someone can tell me how to understand it correctly. 

 

Adobe says

  • Annual plan paid monthly: After 14 days, a cancellation fee of 50% of the remaining balance of your contract obligation may apply. Your service will continue until the end of that month’s billing period.

 

So is it 50% of your montly costs or 50%or the yearly costs?

 

Anyone an idea

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correct answers 1 Correct answer

Community Expert , Oct 08, 2023 Oct 08, 2023

@NAGASHIWA 

 

See the chart here for the breakdown:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

Be sure to select the plan you want from the menu

janee_0-1696769025590.png

Jane

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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@NAGASHIWA 

 

See the chart here for the breakdown:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

Be sure to select the plan you want from the menu

janee_0-1696769025590.png

Jane

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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Thank you this helps a lot! 

I've bookmarket it so that I can find it back for the future if need. 

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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You're welcome, @NAGASHIWA 🙂

Jane

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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the charge for early cancellation = 1/2 the remaining cost (ie, balance) of your subscription.

 

eg, if you cancel after 2 months, you'll owe 5 times your monthly payment . if you cancel after 6 months, you'll owe 3 times your monthly payment. and, in general, if you've made x or your 12 monthly payments, you'll owe

 

1/2 * (12-x)*(your monthly payment)

 

to cancel with no penalty, cancel after your 12th payment is received.

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