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CC being offline on second device

New Here ,
May 14, 2023 May 14, 2023

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Hello,
I just bought a new computer and I'm having problem w how CC showing that I'm offline on the new device.
I logged off the other devices and was abled to download all the app but after that it shows that CC is offline again. Now I'm currently logging in 2 devices.
Do anyone know why it doesn't let me online on the new device?
Thanks!
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App installs and updates , Files and libraries , Others

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Community Expert ,
May 14, 2023 May 14, 2023

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the problem isn't related to any other installations/activations. it's a problem with establishing a secure connection with your adobe account.

 

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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