CC being offline on second device

[TU UYEN]

Hello,

I just bought a new computer and I'm having problem w how CC showing that I'm offline on the new device.

I logged off the other devices and was abled to download all the app but after that it shows that CC is offline again. Now I'm currently logging in 2 devices.

Do anyone know why it doesn't let me online on the new device?

Thanks!

[kglad]

the problem isn't related to any other installations/activations. it's a problem with establishing a secure connection with your adobe account.

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html