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CC Desktop Update PS or Ai will always fail if you do not restart the machine.

Explorer ,
Feb 04, 2024 Feb 04, 2024

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This has happened so often lately that when I tried to auto-update PS last month, my m2 max MBP with Adobe Creative Cloud Desktop software kept telling me that the update failed hundreds of times! I was able to upgrade successfully by restarting my computer.

 

Recently, I believe it was this week, illustrator requested an update; the same issue happened again!! It will not update till I restart my computer! This is quite frustrating!

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App installs and updates

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Community Expert ,
Feb 04, 2024 Feb 04, 2024

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there's something on your computer (eg, av) interfering with the update.

 

tracking down rhe culprit is more difficult than restarting your computer, so tou might want to just restart.

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Explorer ,
Feb 04, 2024 Feb 04, 2024

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Although certain situations may cause the update to fail, most of the time my internet connection is incredibly smooth and I'm not doing anything else, so using the retry button should work.

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Community Expert ,
Feb 04, 2024 Feb 04, 2024

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the update fails because adobe's secure servers can't be reached?  (ie, that is the error message you see?)

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Explorer ,
Feb 04, 2024 Feb 04, 2024

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I didn't notice that error; I simply saw that the update failed repeatedly.

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Community Expert ,
Feb 04, 2024 Feb 04, 2024

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ok.

 

then most likely the update starts and is blocked.  you can check your activity monitor or task manager to confirm if that's the case.

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Community Expert ,
Feb 04, 2024 Feb 04, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">

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