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CC systemtray arrow

Participant ,
Mar 18, 2024 Mar 18, 2024

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Can someone explain to me what the little arrow under the cc icon in the system tray means? It is driving me nuts!

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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looks like file syncing is occurring.

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Participant ,
Mar 18, 2024 Mar 18, 2024

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That is what I found after some research. But... all libraries are synced and I have NO cloud documents.

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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reset your cc app

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Participant ,
Mar 18, 2024 Mar 18, 2024

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Thank you very much. First I will invade a country or something. That might be less cumbersome. But thank you for your trouble!

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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and, you're welcome.

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Participant ,
Mar 18, 2024 Mar 18, 2024

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"NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer."
Maybe it is time to provide a Windows 11 installer that works with W11?

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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i haven't seen any complaints in the past several months.

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Participant ,
Mar 18, 2024 Mar 18, 2024

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For a company like Adobe not to have a Win 11 installer in 2024, regardless of complaints... There are just too many instances that I feel I am paying WAY too much money for this kind of amateurism. See my other posts, if you are interested.

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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Participant ,
Mar 19, 2024 Mar 19, 2024

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Thank you!

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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you're welcome.

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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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quote

"NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer."
Maybe it is time to provide a Windows 11 installer that works with W11?


By @HYPPie

 

Hi @HYPPie , to clarify, we do support Win11 and have an installer for that OS version. Some users have reported issues and we're happy to investigate the issue. Typically, the OP either doesn't respond or we find that the issue is specific to their machine/network.

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Participant ,
Mar 19, 2024 Mar 19, 2024

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Hello Kalvyn, I have no issues with the installer, everything worked fine, I used it a couple years ago. I just wondered what that little arrow is for, beneath the CC icon in the systemtray. But it's not worth uninstalling my whole system! But as a slightly autistic specimen of the human race, it is driving me nuts, everytime I see it. Something is syncing and I don't know what it is syncing about! 🙂 My libraries are up to date and I have no cloud files.

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Adobe Employee ,
Mar 19, 2024 Mar 19, 2024

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Thanks for clarifying, @HYPPie . Can you capture a log file and share the file name so we can look at what's going on - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

If you restart your machine, does the problem persist?

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Participant ,
Mar 28, 2024 Mar 28, 2024

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I'm sorry, just saw your answer just now. The arrow has been gone a few days. Everything works fine. Thank you. I'll probably come back if it happens again. I'm just puzzled by it, but I lose concentration. It's also my problem, haha!

 

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Community Expert ,
Mar 28, 2024 Mar 28, 2024

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if you frequently lose your connection that would account for a sync problem.

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Participant ,
Apr 03, 2024 Apr 03, 2024

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I seldom have trouble with my connection. I'm on a desktop, straight into a cablemodem. I'm pretty sure that is not the issue. Maybe it has something to do with the changes in cloud storage? Anyway, everything is working fine and I haven't seen the arrow again. Thank you for the help.

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Community Expert ,
Apr 03, 2024 Apr 03, 2024

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you're welcome.

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