cloud activity sign/icon doesn't stop.

[Torsten.H]

In my "creative cloud" I have had the problem for some time that the cloud activity icon does not stop.
The circle with the blue arrow in the cloud is constantly in action, even though all content is synchronised.

If I stop the file synchronisation and then restart it, everything is OK. The icon stops working.

Does anyone have any ideas as to why this is happening? It occurred during one of the last updates.

(windows 10 system)

[Neelamk]

Hi Torsten,

Welcome to our Community forum. We are sorry for your difficulties. Could you please try the below steps and let us know if you find any information:

Clicking the Creative Cloud desktop app icon in the system tray (Windows) or menu bar icon (Mac) displays the current progress for any queued files. It also gives an estimated time remaining for the syncing process to complete. Items with a green check mark on their thumbnail in the Creative Cloud Files folder have finished syncing. New files or files that have been edited have an icon with blue arrows to indicate that they are currently pending sync.

If you're on the latest version of the Creative Cloud desktop app, select the Cloud activity icon in the upper right. It displays the progress of files queued for syncing.

You could try signout out and signing back to the application.

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Please let us know how it goes. 

Regards,

Neelam

[Torsten.H]

Hello Neelam,

thank you for your feedback...

Unfortunately, the suggestion of a restart does not work. The sign for an active file synchronisation is still running. The synchronisation continues "endlessly" although everything is synchronised.

The only way to stop the continuous synchronisation is to first click on "pause" and then on "start" again. The synchronisation then stops.

If  (after stop/start) you put files into the cloud afterwards, they are synchronised cleanly and the icon in the creative cloud interface is not active.

[kglad]

@Torsten.H 

reset the cc desktop app by making sure it's in the foreground, then press:

repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Torsten.H · Accepted solution]

@kglad

Thanx a lot..the repair function has fixed the problem?

[kglad]

you're welcome, and good to hear.