Creative Cloud desktop app is not loading.

[SaintMoo]

I'm on Windows 10. I tried opening Creative Cloud, but it is stuck at the "Loading Creative Cloud" screen, and error message saying "Creative Cloud is taking longer than usual to load. Relaunch Creative Cloud or restart your computer and try again" (see picture).

I've tried following the link here. So far I've tried:

1. Turning off CC and restarting my computer

2. Restarting my computer

3. Uninstalling and reinstalling CC

4. Deleting the OOBE files (except ANEData.db and filesync.db because Windows 10 says CC is using it), restarting computer and running CC

5. Updating my PC

None of it works.

Is there a fix to this?

[kglad · Accepted solution]

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

[SaintMoo]

thank you! i think the cleaner tool helped!

[kglad]

you're welcome.

[igord85296158]

I tried everything but still no go.

I reinstalled creative cloud and its still stuck.

I also ccant uninstall other apps because creative

cloud is not working.

Why Adobe?

[kglad]

start with the cleaner step.

[Henrik22775334id00]

I tried all the steps you mentioned before and also the cleaner tool but it's still not working. Any more ideas how to fix this?

[Beachcolonist]

"uninstall every cc app including preferences"

You have to be out of your mind. And for the record, your link https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html is improper. It refers to Creative Cloud desktop becoming stuck during an install or upgrade. The app is stuck upon opening, with no install or upgrade in the mix. It's unbelieveable how support here can't even read.

[kglad]

the recommendation for repair and the steps needed are the same.

[margaretw65488533]

I can't believe uninstalling every cc app is necessary, including preferences. What the heck? Not a chance!

[kglad]

it may not be necessary.  but then again, it may be.

[jertner]

Hi Kglad! thank you for all the assistance and advice you have given! After your advice and going a bit old school beyond your excellant advice It's working. You Rock!  I upgraded to 11 today and nothing worked, until backing up the registry files and using reg edit, removed all things Adobe. I'm completely convinced that with out your help, even that would have failed. 

[jertner]

By the way Kglad, this "issue" had been going on months before Win 11 update

. But today when I ran accross your post, nothing had worked, even the reg edit. For me I just had to follow your tutorial adn add the registry edit after the update.  I do not recomment the Registry Editor unless you are well acquainted with it and know how to export and import the file.
Thank YOU!

[kglad]

@jertner, you're welcome!

[Dave21811009kyn2]

K, this didn't do it for me, but then I reinstalled CUDA and voila. 🙂

[kglad]

@Dave21811009kyn2 

good to hear!

[Ofsance]

I tried all of it and even had someone from support checking on it via remote, but nothing helped. Still stuck at a loading screen. 

[kglad]

what did support say?

[Ofsance]

I just had a senior tech support trying all kinda stuff via remote and nothing worked. He said please wait 2 days and it will resolve by itself. wtf? 

[Ofsance]

I cannot open CC with the Imac as well as my laptop. 

[kglad]

did they say what would change in two days?

[Ofsance]

nope. Just "in 1-2 days it ussually fixes itself" lol.

[Henrik22775334id00]

Did it fix itself?

[craigb17]

Hi - I am using an iMac (Feb 2021, Monterey 12.2) and often am unable to successfully launch Adobe CC (receiving the "Creative Cloud is taking longer than usual to load. Relaunch Creative Cloud or restart your computer and try again" message), or manually update any apps (Click on update and nothing happens). This issue occurs frequently, probably once per week and has been doing so for at least 2 years.

As mentioned above, to resolve the issue I have found the following method works OK:

1. Quit the CC App.
2. Manually delete the contents of the OOBE folder.
3. Relaunch the App (Sometimes relaunching twice is required).

This seems to solve the issue. Hopefully this info may help other users.

[kglad]

the oobe folder contains your cached credentials.  if it regularly needs to be restored, you have something (eg, av, antimalware, cleaner, defragger etc) on your computer corrupted something ins oobe.