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Creative Cloud Files Missing

New Here ,
May 19, 2024 May 19, 2024

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Hi, I don't have Creative Cloud Files on my files explorer in my windows desktop, already reinstalled Creative Cloud but still missing, can you help me pls ?

Alexis3734052843hw_0-1716123126651.png

 

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correct answers 2 Correct answers

Community Expert , May 19, 2024 May 19, 2024

local file sync ended for individual subscribers months ago.

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Community Expert , May 20, 2024 May 20, 2024

i don't know that, but here are links to the announcements by adobe.

 

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

 

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

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Community Expert ,
May 19, 2024 May 19, 2024

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use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files. more info, https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html?linkId=100000257885896

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New Here ,
May 19, 2024 May 19, 2024

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I don't want to clear space or something else, just want to make the folder appear in my files explorer, like for everyone...
Read the doc you sent me, but I think it doesn't help me for my problem... 
Thank you sor your answer btw !

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Community Expert ,
May 19, 2024 May 19, 2024

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do you see what you're seeking online in your web browser?

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New Here ,
May 19, 2024 May 19, 2024

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Yeah, all works, even thé synchronisation files in Creative Cloud, but in m'y local file explorer, nothing.

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Community Expert ,
May 19, 2024 May 19, 2024

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where do you expect to find cloud storaged files locally?

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New Here ,
May 19, 2024 May 19, 2024

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Near of Google Drive, in a web folder usually called "Creative Cloud Files"

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Community Expert ,
May 19, 2024 May 19, 2024

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local file sync ended for individual subscribers months ago.

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New Here ,
May 20, 2024 May 20, 2024

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  1. Oh ok I see... But si why m'y friend (who has an individual subscription) has this folder, even today ?

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Community Expert ,
May 20, 2024 May 20, 2024

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i don't know that, but here are links to the announcements by adobe.

 

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

 

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

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New Here ,
May 20, 2024 May 20, 2024

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Ok I see thank you so much !

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Community Expert ,
May 20, 2024 May 20, 2024

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you're welcome.

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