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Creative Cloud installer error 42

New Here ,
May 12, 2023 May 12, 2023

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Hello

Moved the contents of a MacBook running Catalina to a newer MacBook Pro running Ventura using the native Migration Assistant application. The newer MacBook won't launch the Adobe Creative Cloud (Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy…) or repair the Creative Cloud. Attmeping to download and / or reinstall produces the following – We've encoiuntered the following issues: Installer was unable to access a critcal file/directory. Please try installing again. (Error code: 42). I can't install again and seem to be stuck with a file manager I can't uninstall or reinstall. Any help appreciated. 

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Community Expert ,
May 12, 2023 May 12, 2023

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this is not an adobe desktop bug. it's an apple migration tool problem. sometimes it works, but if you're migrating between computers with different os's, it's a problem

 

ie, undo what you've done and then properly install your adobe cc desktop app and use it to install your adobe apps.

 

if you have any questions, ask.

 

<moved from cc desktop bugs>

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New Here ,
May 15, 2023 May 15, 2023

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Thanks for your suggestion kglad – I had anticipated a clean installation was better practice and probably required. Managed to fix the problem by running the Adobe CC cleaner tool.

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Community Expert ,
May 15, 2023 May 15, 2023

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you're welcome. 

 

but be aware that problems that start to accumulate will need to be fixed by following my suggestion.

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