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creative cloud-pas d'acces aux fonctionnalité application -pas de mises a jour possible

New Here ,
Jul 18, 2023 Jul 18, 2023

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Bonjour à tous je suis revolté par ADOBE a qui je regle 12€/mois, qui est injoignable et n'est pas capable de fournir une suite logicielle que l'on peut mettre à jour. et qui de surcroit, s'appuie sur la communauté pour que les utilisateurs se debrouillent

Je suis sur mac (ventura). j'ai desinstallé reinstallé creative cloud. supprimer "adobe user info" dans le trousseau comme indiqué sur les indications

je cherche, je ne trouve rien d'autre

RIEN NE MARCHE.

C'est incroyable d'en arriver la!!!

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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what problem are you having, or what do exactly do you see when trying to update and what are you trying to update?

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New Here ,
Jul 18, 2023 Jul 18, 2023

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hello, thanks for your answer

creative cloud: no access to applications (screenshot 1)

Lightroom: update enabled (screenshot2)

I just want to be able to update everything from adobe

 

i try to delete "adobe user info" (macbook, ventura 13.4.1) as proconised in the help center but nothing. My current session is on my name, and so im the administrator...don't understand

 

thanks

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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@BACHELET31143589zd84 

 

do you have an education or teams or enterprise subscription?

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New Here ,
Jul 18, 2023 Jul 18, 2023

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no i've just suscribed on the net with my name

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
Jul 18, 2023 Jul 18, 2023

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ok thanks i try that now

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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keep this thread updated.

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