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Creative Cloud Syncing resets itself everytime from "Paused" to "Syncing" (running)

Participant ,
Jun 09, 2024 Jun 09, 2024

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Hi all,

I used to be able to set syncing to "Paused" and it stayed that way. 

There used to be another gear symbol to set this ... gone.

When I chose "Paused" it resets itself after every startup of CC ro ON. (not paused)

Is there a way of permenently disable syncing for good"

 

All apps and CC are updated. (June 2024)

Win11 Pro, 64 bit, Lates version.

 

I don't want ANY cloud storage and I'm afraid it is forced on me / running without my knowledge.

However, going to "Files" in CC shows no synced items.

 

And what about the anouncement of syncing being discontinued this year?

 

Thanks

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Files and libraries , Others

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Community Expert ,
Jun 09, 2024 Jun 09, 2024

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syncing is kaput (individual) or near kaput (other) anyway

 

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

 

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

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Participant ,
Jun 10, 2024 Jun 10, 2024

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Hello kglad,

your answer is unclear. 

Why does syncing restart everytime? 

Where can I stop it? Is it necessary, as you mentiond "kaput"...? 

What do you mean by kaput ... discontinued / not to worry ... or not working properly, but sometimes ...?

 

I also noticed that my work machine (all identical) has two options in the cloud icon at the top ... of pausing syncing ... Libraries and CC Files, with the latter having a gear icon to preferences (and always stays off) ... my home machine has only one and resets itself to syncing??!! Machine and All identical though ... CC version 6.2.0.554 / Photoshop 25.9.0.573

 

Thanks in advance (anybody??)

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Community Expert ,
Jun 10, 2024 Jun 10, 2024

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what subscription type do you have?

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Participant ,
Jun 10, 2024 Jun 10, 2024

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Thenks for the quick response.

At home (where the problem is) I have a photography subscription.

At work (no problem, always paused) we have the full/all app subscription

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Community Expert ,
Jun 10, 2024 Jun 10, 2024

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individual or teams/enterprise?

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Participant ,
Jun 10, 2024 Jun 10, 2024

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sorry ... didn't get what you mean.

Home is individual, at work is business / enterprise, I guess (educational)

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Community Expert ,
Jun 10, 2024 Jun 10, 2024

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educational can be either enterprise (if your plan is administered by your school), or individual (if administered by you).

 

if you still don't know, check your account, https://account.adobe.com

 

and finally by "kaput", once you know which link applies to you 

 

 

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

 

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

 

 

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Participant ,
Jun 10, 2024 Jun 10, 2024

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Hi kglad,

- the subscription in question/with constantly trying t sync is individual

- so the second article/link would apply

- work subscription is a federally funded organisation supporting education, not school itself ... but Adobe offers reduced prices.

- but again - the problem in the initial post refers to the individual subscription. The work subscription acts only as a reference to show a differnce in CC even with same version.

- therefore I posted under my private account and don't have access to the work account

 

Thanks

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Community Expert ,
Jun 10, 2024 Jun 10, 2024

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ok.  so, your syncing is already disabled. ie, your cc desktop app setting is irrelevant.

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Participant ,
Jun 10, 2024 Jun 10, 2024

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Thanks, kglad! ... peace of mind ...

 

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Community Expert ,
Jun 10, 2024 Jun 10, 2024

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you're welcome.

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Participant ,
Jun 17, 2024 Jun 17, 2024

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Follow up ...

as of late it stays Paused! (cloud icon top right WITH little pause bars).

It will remain a mystery what happened .. but all good now regarding saying "Paused", besides that 

it, as kglad says, never synced anything anyways.

Cheers

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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thanks for the update!

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