• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

Creative Cloud Taking Over, even when turned OFF at startup

Explorer ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

Creative Cloud keeps throwing up error messages.  "Creative Cloud is needed to solve this problem... is missing or damaged" and gives me the option to "repair" the installation.

Repairing the CC installation hangs at 90% each and every time, it won't let me uninstall CC, and therefore I can't seem to uninstall any other adobe products.

My machine works much better when I remove CC from the start up options. However, even after a fresh reboot, the error message continues to pop up. (Even if I haven't opened any adobe software at all.)

Right now I have a deadline.  I don't want to deal with Adobe. At all.  (Thankfully I don't need to, as far as my work goes.)  How I make all of this GO AWAY as quickly as possible?  (At least until next week. Maybe forever.)

P.S. - it's awfully difficult to figure out:
1) that you need to select a specific topic before you can actually post anything and

2) to find the correct topic in which to post.

Views

386

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

The only help link I have

Problem with Cloud manager https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

if the above link fails to help you solve this, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

The catch is that it says to uninstall all creative cloud apps before uninstalling creative cloud. Well, it won't let me uninstall the apps without creative cloud, which is a bit of a trap.

Above mentioned deadline means I have to deal with this conundrum and all the uninstall/reinstall headaches later.

For the time being,  Is there no way to simply  get CC to stop trying to run itself, even when I've disabled it at start up and am not opening any adobe software??
Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

then the first applicable step for you is the cleaner step.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

Thx - I understood the order of operations to be different, starting with "uninstall every app."

I'll give it a try... next week.  Don't want to risk making this situation worse instead of better!  For now, I'll just to keep quitting out of the error dialogue boxes.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

you're correct about the order of steps, but if you have no cc desktop app installed and cannot uninstall cc apps using your os, the first step you can apply is the cleaner step.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

To clarify that last point:  "if you have no cc desktop app installed" is the same as "you have/had it but it is somehow broken now and throwing errors?"

Thx!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

no, it's not the same.

 

if you have a cc desktop app installed (but it's unusable to perform the previous uninstall cc apps step and you can't use os uninstallers), start with the cc desktop app uninstaller step.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 07, 2024 Jan 07, 2024

Copy link to clipboard

Copied

I have sort of gotten away from my original question as to how to simply make CC stop running. I've disabled it in startup, yet it still starts up.  I go into task manager and stop all processes related to CC, and mere seconds after I do so, CC "Interprocess Service" starts itself back up again.  This is after a fresh reboot, without having opened any Adobe app whatsoever.
So, the only way to make it stop running actually uninstall it, which in my case means using the method below?
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 07, 2024 Jan 07, 2024

Copy link to clipboard

Copied

adobe is notorious for installing difficult to control background processes.  there are things you can do to remove/block some of the processes, but to really be confident i would reformat my hard drive etc

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

CC Uninstalled, via

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html 

and - poof! - laptop works again, including Quicken, my banking software. (It had been wholly disabled for a couple weeks now.) I have no  idea why CC would mess up Quicken, but it sure did.  I'm not so sure I'll be reinstalling CC!

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

i have no problem with adobe cc and quicken.  of course that's no help to you, but for others that want to fix adobe cc:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

I should have been clear - I didn't ALWAYS have a CC/Quicken conflict, but when I uninstalled  the rogue CC, my simultaneous Quicken issue cleared up, much to my surprise.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

then repairing cc would have probably worked.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

Didn't have any luck with the repair option - would just hang up.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 12, 2024 Jan 12, 2024

Copy link to clipboard

Copied

oh, so you made it to the last step, a clean install?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 12, 2024 Jan 12, 2024

Copy link to clipboard

Copied

I just uninstalled via the utility below. Haven't reinstalled.

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 12, 2024 Jan 12, 2024

Copy link to clipboard

Copied

did you use any of the steps in that cc reset to cc clean install outline?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 12, 2024 Jan 12, 2024

Copy link to clipboard

Copied

I missed/skipped/forgot that first reset option (Ctrl-Alt-R), and I haven't attempted anything past the uninstall utility.  (THANK YOU for that!!)  My computer is now working, and figured since it ain't broke anymore, I'll stop fixing it. I suppose at some point I will be forced to reinstall CC, but for now I'm happy with a functional machine that lets me get some basic life and work tasks done.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 12, 2024 Jan 12, 2024

Copy link to clipboard

Copied

LATEST

@operaflute 

 

understood.  hope all goes well!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines