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Creative Cloud will not install on Mac - repeatedly and wasting my money !!!!

Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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For the last 2 years I have the recurring error of my CC desktop not working, and I have to then try to install it again using the last solution I found, that took me hours to find. I keep getting error 702. 

 

I'm done now - nothing is working and I can't open the Adobe pps I need (InDesign and Illustrator). This should not take me hours to work and nearly every solution DOES NOT WORK !!!!

 

Does anyone actually know what the problem is here? Please dont just tell me what the error means, I need a permanent fix.

 

I'm wasting my subscription becaue I can't use it and am close to cancelling my subscription and looking for alternatives. Just a little frustrated! 

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App installs and updates

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correct answers 1 Correct answer

Community Beginner , Oct 15, 2023 Oct 15, 2023

Thanks for your reply to this. I downloded the correct CC version and installed a few times without success, getting the same error 702. 

 

Tried a fix I had tried many times before and hadn't resolved the issue (adding the command to TERMINAL sudo chmod 1777 /tmp/) and it worked! Go figure. But I'm keeping a log of all the potantial fixes for when this doesn't want to play next time. 

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Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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This is on a Mac running current version of Monterey O/S 

 

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Community Expert ,
Oct 12, 2023 Oct 12, 2023

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make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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Thanks for your reply to this. I downloded the correct CC version and installed a few times without success, getting the same error 702. 

 

Tried a fix I had tried many times before and hadn't resolved the issue (adding the command to TERMINAL sudo chmod 1777 /tmp/) and it worked! Go figure. But I'm keeping a log of all the potantial fixes for when this doesn't want to play next time. 

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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oh, good to hear! (and thank you for the update).

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