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creative cloud wont update

New Here ,
Sep 12, 2023 Sep 12, 2023

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My problem is that creative cloud is stuck infinitly updating. Does anyone know what is causing it and how to fix it?

 

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App installs and updates

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Community Expert ,
Sep 12, 2023 Sep 12, 2023

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restart your computer.

 

<moved from cc desktop bugs >

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Adobe Employee ,
Sep 18, 2023 Sep 18, 2023

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Hi Xander,

In addition to the @kglad's advice, please make sure you have a stable internet connection.

We hope the issue gets sorted ASAP.

Regards,

Shivangi

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Adobe Employee ,
Sep 18, 2023 Sep 18, 2023

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Hi @Xander322439160c9p Let us know if restarting your computer fixes this problem. If not, could you please collect and share the Creative cloud logs using Log collector tool.

 

Regards,

Ruchika Wadhawan

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