Discontinuation of creative cloud synced files

[darney992]

I just got an email stating that Files saved to Creative Cloud files folder on your computer will no longer automatically sync with assets.adobe.com.

What (cursing removed) is this?! What am I paying for then? This is an absolutely garbage change and should not be implemented! How am I supposed to sync my work between devices? Am I expected to use a third party cloud service? Why the hell is it called Creative Cloud if the CLOUD part of it is now effectively borked?

Am I missing something here or are we getting screwed?

[kglad]

your local sync folder (only) will stop syncing.

[darney992]

I'm paying for a cloud service that stores and shares my files between my phone and computers. I'm aware that is what it will do, I'm still pissed that Adobe is screwing us.

[kglad]

understood.

you have months to find another solution.

[darney992]

I'm sure I will. I don't understand the point of creative cloud at this point. What does it actually do now?

[kglad]

the majority of adobe's sync files will continue to work.

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

[darney992]

This is a bit confusing. What counts as "your files"? Since I apparently can no longer share photos between my devices any longer with creative cloud. On that website they even show an example of a photo someone took in Iceland.

[kglad]

your local sync folder contents are the only affected files.

[derekwatson]

I have just had a long call with an Adobe support agent as my Libraries are unavailable when I am online (fine on iPad) but I disconnect from the network and they are there, they also are syncing with the CC app.

It appears that Library support has been removed along with the file syncing on Feb 1... Even though the CC Libraries page on adobe.com does a big sales pitch about their usefulness and was updated 4 days ago!

Dropping library support in all the apps seems like a crazy thing to do... hopefully it is an oversight.

[karans163075]

Only CC Synced files support is discontinued. Adobe continues to offer and support cloud storage and syncing across Creative Cloud with Cloud Documents, Creative Cloud Libraries, Lightroom Cloud storage, and Frame.io cloud storage. None of these cloud storage solutions are impacted by this change.

Please refer this help article: https://helpx.adobe.com/in/creative-cloud/kb/eol-creative-cloud-synced-files.html 

[derekwatson]

Yes, thats what I have read but the agent seems to think something has happened to the Libraries connection within the apps... rather than look for a local copy it seems to be trying to connect externally. Every app has same issue on multiple networks

[kglad]

@derekwatson 

i think we're discussing this elsewhere .  ie, try not to make duplicate posts.

[derekwatson]

I saw a few mentions and thought it may be useful for those following other threads... Apologies

[kglad]

ok

[andysy2k]

I find this frustrating as well. The company I work for shares a lot of Indesign files, which aren't currently supported on the Cloud documents option, only on the synced files option. The cloud option also doesn't let you share folders, only individual files, which isn't helpful with team organsisation.

Will Adobe be updating the Cloud documents option at all?

[kglad]

@andysy2k 

adobe hasn't announced what else will occur with their "modernizing" the cc storage experience.

[Neal5CF9]

I'm in the same boat. I am now looking to move over to using Dropbox to be able to share the entire suite of Adobe files and other files with the design teams I work with. We kept entire project folders in the Adobe cloud - which included design briefs, files from marekting teams, and then our working files. It was a great way to work. My work blocks using external harddrives, and also blocks most cloud apps, so now I need to beg themn to allow me use another app or I am screwed.

This is a step backwards by Adobe in my opinion. Having cloud storage where I can store my entire suite of project files in one place and be able to easily share them with designers I work with was a good steamlined solution. Now I'll need to use 2 separate solutions (Adobe + Dropbox or whatever cloud storage makes sense) to acheive the same workflow. It not only less efficient, but also now doubles my costs. Seem like a money grab by Adobe - offer less for the same price. 

[kglad]

actually, your cost will be increasing (though maybe not as much with the cc sync folder change), https://helpx.adobe.com/x-productkb/policy-pricing/subscription-price-increase-2023-individual-plans...

[dylanh56095985]

We are definitely getting screwed. An awesome feature of Adobe CC that many users rely on and pay for is getting removed and costs are remaining the same. Basically it's like if Netflix decided you can't watch shows on your phone anymore. I plan to post anywhere I can my displeasure in this. If Adobe doesn't back peddle it or come up with an acceptable alternative my alternative will be not paying for Adobe CC anymore. 

[kemslen]

It is actually a lot more serious than you think. I have been talking to Adobe over what this actually means in practice. I am a photographer and I currently have nearly 1Tb of photographs in the sync folder. I assumed (wrongly) that I would simply need to move them across into the "Cloud Folder". But no! There is no way of doing this without re-uploading everything. I THEN find out that the cloud folder will only accept things like .PSD files and NOT common file types like jpg, dng and tiff. So basically, there is nowhere you can put your files in adobe. It was then suggested to me that I use frame.io but when I look at this you can only have 5 folders and 100Gb storage without having to pay $120 a year for the upgraded version. So basically I am paying loads each year for storage I cannot even use and the only solution is to either spend more or to upload the whole lot ont Dropbox or somewhere. None of this is covered in the FAQs or guidance links provided. Awful

[kglad]

@kemslen 

i'm not sure what you think is awful, but you do seem to understand the situation.

[kemslen]

Hi. What I felt was awful was the fact that all previous communications from Adobe (all made in good time I should add) and all links provided to help pages were focused only on the withdrawal of sync services and talked only of the fact that local files would not be deleted. The do not talk about what to do with the files. What was not evident until I spent 3 hours on a chat with someone at Adobe whilst trying (and failing) to move files from my sync folder to my cloud folder was that this change would ALSO mean that there was no longer any viable storage solution for files of certain (and common) types within Adobe. I felt that Adobe should have better communicated things like the cloud folder being incompatible with many common file types and made it clearer that if you are using reasonably standard file types such as jpgs, dng and tiffs you would likely need to move all your files to another platform completely (no small task for almost a terebyte of files). I only found this out upon trying to move files out of my sync folder and fear that many who (like me) thought that this would be a relatively simple exercise to manage, might only find these things out at the end of January. I hope that clarifies why I felt this had not been handled very well

[kemslen]

Worth also saying that since I am paying in part for a storage solution, the fact that I can no longer use adobe to store my files whilst still paying a proportion of my subscription FOR that storage is also rather unfair and again something which was only revealed upon detailed conversations with adobe rather than in the communications

[kglad]

i'm not sure why anyone from adobe would try to move non-app files to cc storage when it's well-known that can't be done.  those 3 hours are a valid complaint.

[kemslen]

I think the point is that it clearly isn't widely known outside of an expert community or else people like me (who use the products but are not expert in the inner workings of Creative Cloud) would have known it. Since my CC page has 3 folders "cloud files", "sync files" and "mobile files" I don't think it is an unreasonable assumption (even if it proves an incorrect one) that you can move files from one folder to another - as you would in most other platforms which non-experts might be using. I'm sure that as an expert in Creative Cloud these things are clear, but as a "non-expert user" they were not to me. My point to Adobe has simply been that there may well be others who find this out "by accident" and they would have done a more thorough communication job in highlighting some of the limitations which are now apparent to avoid last-day panic for others. But thank you for your time anyway