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Endless loop of 'You’ve reached your device activation limit'

New Here ,
Jun 07, 2023 Jun 07, 2023

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While trying to launch any Adobe desktop apps, I continually receive the 'You’ve reached your device activation limit.' I have gone into my Creative Cloud account and clicked 'End all sessions' multiple times but when I go back and try and login in again, I get the same error. 

 

If I understand correctly, the limit is two computers. Does the limit also include mobile devices? I have my account activated on my old laptop -- still in use, my mobile phone, and I'm trying to activate on my new laptop. Does this setup exceed the activation limitation? And even so, I'm disconnecting all sessions so why am I unable to connect from new laptop?

 

Thank you.

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Community Expert ,
Jun 07, 2023 Jun 07, 2023

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mobiles do not count.

 

after going to your account and ending all sessions, sign out and then back in to your cc desktop app (using the same adobe id/password used to go to your account.  do you see the activation limit panel?

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New Here ,
Jun 07, 2023 Jun 07, 2023

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Hi kglad.

1. I just clicked End all sessions. 

2. Opened Lightroonm CC which is asking for a sign in (this is on my new laptop)

3. Clicked Sign in

4. The You've reached your device activation limit error popped up *again*

Marla30350533hxlh_0-1686168771526.png

 

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New Here ,
Jun 07, 2023 Jun 07, 2023

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Note: I had never signed into Lightroom CC on new laptop so I didn't have option to sign out

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New Here ,
Jun 07, 2023 Jun 07, 2023

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Tried a second time and I'm back in the loop...

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New Here ,
Jun 07, 2023 Jun 07, 2023

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Just realized you meant Creative Cloud. Sorry...Trying that now.

 

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New Here ,
Jun 07, 2023 Jun 07, 2023

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1. Logged out of Create Cloud

2. Logged into Creative Cloud

3. I do not see the activation limit panel from desktop app. I am on the Home page and it's not obvious from here. If I click on Manage account, it takes me to web app

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Community Expert ,
Jun 07, 2023 Jun 07, 2023

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ok, so after signing into the cc desktop app, can you open all your adobe apps without problem?

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New Here ,
Jun 08, 2023 Jun 08, 2023

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Not on new laptop. If I try and open Lightroom these are the steps:

1. Sign in page opens

2. I enter my user id

3. I enter verification code

4. I enter password and click Continue

5. Get Confirm sign-in account page

6. Click Sign in button

7. You've reached your activation limit page opens. Options to Quit Lightroom or Resolve at Adobe.com; hence, I'm back in the loop.

 

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Community Expert ,
Jun 08, 2023 Jun 08, 2023

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you're signed into your cc desktop app, and when you open lightroom you're prompted to sign in?

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New Here ,
Jun 08, 2023 Jun 08, 2023

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Yes, I open my desktop CC (upper left-hand corner has Creative Cloud Desktop), and am signed in to that app. When I try and open any of the desktop CC apps, I get the Confirm sign-in account window that states: You'll be signing in as myemail@gmail.com. If you don't want to sign in, you can close this browser window. There is a Sign in button. If I click that button, I'm back in the activation limit loop.

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New Here ,
Jun 08, 2023 Jun 08, 2023

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Just remembered something. I also have Lightroom installed on my husband's laptop which is a third; however, since I've signed out of all sessions multiple times, that should not matter. Maybe I'll have to unistall from his computer. That's all I can think of that might be the cause. 

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New Here ,
Jun 08, 2023 Jun 08, 2023

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I never found the activation limit panel on CC from the homepage. I reviewed everything I could see to click on and didn't see it anywhere.

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Community Expert ,
Jun 09, 2023 Jun 09, 2023

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LATEST

one (or both) of us are confused.  contract adobe support so they can see what's going on. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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