error code 5403

[Sarah35827737sc50]

this error when i try to open old file  

[jane-e]

@Sarah35827737sc50 

You didn't say which Adobe app or post screenshots, so this is just a guess. I could find nothing for Error 5403 in Adobe's errors, but found these with a web search:

• https://answers.microsoft.com/en-us/windows/forum/all/what-is-error-code-rc-5403-and-how-do-i-fix-it...
• https://wordpress.org/support/topic/error-5403/
• https://www.quora.com/On-Netflix-I-receive-error-code-This-operation-couldn-t-be-completed-MSL-err-5...

If you think this is an Adobe issue, please give details, such as

• the app and version
• version of the old file
• your OS and version
• screenshot of the error message

Jane

[kglad]

adobe xd users have reported that error.  is that the app you're using?