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Error icon on Creative Cloud icon in toolbar

Explorer ,
Nov 27, 2023 Nov 27, 2023

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Hi, I recently re-installed CC and Photoshop on a new computer, and now I'm seeing a little red error icon on the Adobe Creative Cloud icon in my toolbar. 

 

Screenshot 2023-11-27 at 1.54.19 PM.png

When I click on it to open the app, there are no messages in there telling me what the problem is. When I click on the Cloud icon in the app, everything looks okay: 

 

Screenshot 2023-11-27 at 1.57.36 PM.png

How do I find out what the error is about? 

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App installs and updates

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Community Expert ,
Nov 27, 2023 Nov 27, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Feb 19, 2024 Feb 19, 2024

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It worked by trying the first suggestion! Thank you! It was so annoying to watch the error icon.

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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good to hear.

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Adobe Employee ,
Nov 27, 2023 Nov 27, 2023

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Hi @TomH07 , do you happen to see any messaging related to billing/payment issues when you visit the Apps tab?

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