• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

File sync messed up, Enterprise account

Engaged ,
Dec 04, 2023 Dec 04, 2023

Copy link to clipboard

Copied

Enterprise account, Mac OS 13.6.1, CC 6.0.0.571. 

 

I went on vacation for a few days. Back to work, and my Creative Cloud Files folder is all old files that have been deleted, and none of the stuff I was working on before I left. How do I fix that? 

 

I fortunately have another backup and was able to access my files there. And I have mapped the CC syncing to a new folder. How do I prevent it from syncing the old files in the cloud to the new local folder? 

 

As an aside, am I correct in my understanding that Creative Cloud file storage/syncing for Enterprise accounts will NOT be going away in February 2024? 

TOPICS
Files and libraries

Views

167

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Dec 04, 2023 Dec 04, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, restart your computer and recheck.

Votes

Translate

Translate
Community Expert ,
Dec 04, 2023 Dec 04, 2023

Copy link to clipboard

Copied

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, restart your computer and recheck.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Dec 05, 2023 Dec 05, 2023

Copy link to clipboard

Copied

Thank you!! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 05, 2023 Dec 05, 2023

Copy link to clipboard

Copied

LATEST

you're welcome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines