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New Here ,
May 10, 2024 May 10, 2024

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Good day!
I downloaded and installed a free 7-day trial of Adobe Photoshop. I understood that the program is not convenient for me at the moment and I will not use it until now. I accidentally forgot to turn it off, now this service is not available to me in the office.

Reports an error:
"You must resolve the issue with your payment information b

 

Please help unsubscribe from Adobe Photoshop.

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App installs and updates

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Community Expert ,
May 10, 2024 May 10, 2024

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tou need to fix your payment problem first. contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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