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I entered wrong email adress

New Here ,
Nov 29, 2023 Nov 29, 2023

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Hi, accidently i entered a wrong email adress and i purschaded your free trial. Now i cant turn it off and i need some help. Your chat bot can't help me with this because he doesn't understand this problem.

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Community Expert ,
Nov 29, 2023 Nov 29, 2023

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if you know the email used, contact adobe support.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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