• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Images stuck in synching mode

New Here ,
Apr 04, 2024 Apr 04, 2024

Copy link to clipboard

Copied

I'm relatively new to LrC and I save all my images on a WD external hard drive. I have 2 images that just won't stop synching, but there's no apparent way for me to identify which images are stuck synching. Can anyone help me? And what are the causes of this? How can I fix or avoid in the future? Many thx. 

TOPICS
Files and libraries

Views

77

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 04, 2024 Apr 04, 2024

Copy link to clipboard

Copied

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 04, 2024 Apr 04, 2024

Copy link to clipboard

Copied

CC desktop indicates that it is synched. It's Lightroom Classic on my Mac that is not successfully synching. I did it nevertheless just in case after quitting LrC and re-opening LrC after resetting CC... Still synching. Main problem for me is not knowing which images are stuck in the pipeline.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 04, 2024 Apr 04, 2024

Copy link to clipboard

Copied

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://lightroom.adobe.com

 

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 04, 2024 Apr 04, 2024

Copy link to clipboard

Copied

Ok...now I know where the problem is stemming from, but can't find how to fix it. The pictures stuck in synched mode were modified on my iPad and than saved on my Lightroom cloud. I see the pictures on all devices including in LrC for desktop, and I'm properly signed in. But the images modified on my iPad never get out of the synching status. If I upload on my device and than delete the pictures from the Cloud = problem fixed. That's is not a real solution though. Help!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 04, 2024 Apr 04, 2024

Copy link to clipboard

Copied

can you see then listed online?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 04, 2024 Apr 04, 2024

Copy link to clipboard

Copied

I've deleted them. But on adobe.lightroom.com I can see them in the deleted folder. As well as the Lightroom deleted folder of both the iPad and my Mac's app. I'm lost...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 04, 2024 Apr 04, 2024

Copy link to clipboard

Copied

LATEST

delete from the deleted folder.  then see if you can update lr

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines