Incorrect display of Creative Cloup App and some extensions in After Effects

[RottmayerSeamus]

Hello, I would really appreciate your help fixing this issue, I am having it quite for a while, whenever I open Creative Cloud App and I start to hover on it with mouse it immediately starts to lag and dislocate the text and whole box off the app, I have attached the image below, apparently when I was working in After Effects today some of the Extension plugin boxes started to glitch and display incorrectly just like the CC App, what causes this? Anyone? Thank you in advance

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc services">

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[RottmayerSeamus]

Thank you, I appreacciate your notice and advice.

[kglad]

you're welcome.  i'm hoping you only need to apply the reset step to remedy the problem.

have you tried that?

[RottmayerSeamus]

It didn't fix, downloaded new CC App but it's still the same, Im still trying to deal with these "all ms visual c++ versions" repairing and now downloading again coz it it didnt fix either:(

[kglad]

is the cc desktop app the only app that shows distorted text on your computer?

[RottmayerSeamus]

No, when I was working in After Effects I opened MXM plugin from the extension and it started to distort like that, also another app called Production Crate Portal which is connecter to Premiere Pro, it also started to show the same, I have attached new screenshot.

[kglad]

there's some more fundamental problem than an issue with the cc desktop app.

after backing up your data, contact adobe support by chat so they can connect to your computer.  they may cause other problems and they may not be able to fix the problem so you should be prepared to reformat your hard drive, reinstall your os and then restore your data and reinstall your computer programs.  that will fix the problem (unless there's a hard ware issue).

[RottmayerSeamus]

alright then, thank you for your time and for helping me out, hardware is fine no issues at all, I will contact to support team then. Have a nice day @kglad 

[kglad]

sure.  keep us updated.