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Installing Creative Cloud desktop - error 207

New Here ,
Nov 23, 2023 Nov 23, 2023

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A couple of weeks ago I started getting a message at startup that CC would not sync. It was not possible to open the app. I have the photography package and both Lightroom Classic and Photoshop were working fine. Nor was there any problem in syncing photos from Lightroom to the cloud or using Adobe Portfolio. I could access my Adobe account online. All seemed to be working fine apart from the CC desktop app. This means though that I cannot update my Lightroom or Photoshop.

 

I finally uninstalled CC Desktop using the uninstaller - I tried the repair option tto no avail. I then downloaded the desktop app exe file and tried to install it. It will not install saying "the server is not responding currently" and "error 207".

 

I have tried

  • disabling my anti-virus software.
  • I tested the activation servers - 2 logos.
  • I received a pong from Im.license.adobe.com/vact/ping.
  • I checked the GlobalSign Root CA certificate. I used the Limited access Repair tool

I  am on an un-networked Windows 10 PC with everything up to date. I don't appear to have any network/internet problems and can access all adobe servises online. I just can't install CC desktop.

 

Any suggestions or help would be greatly appreciated.

 

Thanks, Paul

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App installs and updates

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Community Expert ,
Nov 23, 2023 Nov 23, 2023

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as a test, disable your window's defender and reset the cc desktop app.

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New Here ,
Nov 23, 2023 Nov 23, 2023

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Hi. Prior to receiving your response I used the direct download link to download ACCCx6_0_0_571. This reinstalled CC Desktop but when it tried to open it would not initialize. I closed CC using Ctrl W and rebooted my computer. On reboot I received a message re CC "Error Enabling Sync".

 

After receiving your response I closed CC (Crtl W). I then shut down my antivirus software and disabled Window's defender. I then tried to open the CC app but with the same result - it would not initialize.

 

I have been racking my brain to think of any change to my computer about the time CC stopped working. I haven't added any software, changed internet service etc. The only thing I can think of, although I don't see why it should have an impact, is that at about that time I changed my email address. This was done through my Adobe account page and is now used for logging in to any Adobe site.

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Community Expert ,
Nov 23, 2023 Nov 23, 2023

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New Here ,
Nov 24, 2023 Nov 24, 2023

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I tried both steps. Simply uninstalling and reinstalling had no effect. I then removed the app using the Cleaner Tool but the reinstalled CC Desktop still can't get past the initializing stage.

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Community Expert ,
Nov 25, 2023 Nov 25, 2023

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do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Nov 27, 2023 Nov 27, 2023

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I must confess to being a bit hesitant to follow this procedure. At the moment Lightroom, which I use almost daily, is working. Were I to uninstall it and then find, after following all your steps, that the desktop app still fails to initialise I would be unable to reinstall Lightroom.

 

I have installed the desktop app and Lightroom to a tablet without any problem and am in the process of copying all my image files to a portable hard drive (a 24 hour process). I will then copy my catalogue etc to the tablet. Hopefully that will give me a workable, albeit not ideal, means of working. With that as a fallback position I will be more inclined to follow your steps and see if I can reinstall everything onto my desktop PC.

 

This will all take a few days but I'll keep you posted.

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Community Expert ,
Nov 27, 2023 Nov 27, 2023

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understood (and prudent).

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New Here ,
Nov 30, 2023 Nov 30, 2023

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Sorry I haven't reported back but it seems that it never rains but it pours. Part way through the steps I outlined we had a major electrical storm and lost our internet connection for 4 days. Then the motherboard on my computer died. This at least has given me the opportunity/excuse to upgrade my computer. The parts have been ordered and it should be built by Wednesday. That will give me the opportunity for a clean install of all CC parts and hopefully resolve the issue I had. I'll let you know.

By the way, thanks for your help.

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Community Expert ,
Nov 30, 2023 Nov 30, 2023

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sheesh, that's more than a pouring rain.  you have my sympathies.

 

living in northwest washington, we routinely loose power (so much so that, like my neighbors , i have a generator) and sometimes loose internet.

 

(but then i'm compensated by living in a beautiful area adjacent to the pacific ocean, so no complaints.)

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New Here ,
Dec 06, 2023 Dec 06, 2023

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Wow. In the end the solution proved to be very simple - buy a new computer 😉

 

My new computer arrived yesterday, I installed CC without any problems. Then I reinstalled LR Classic v12 which I had been using - again no problem. As I backup LR to an external drive every time I close it, I had no problem restoring my catalogue. After ensuring that all worked properly I proceeded to updat to v13. It was all too easy.

 

Thanks again for your time and efforts. It is much appreciated.

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Community Expert ,
Dec 06, 2023 Dec 06, 2023

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that's quite a solution, but congrats!

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Adobe Employee ,
Nov 27, 2023 Nov 27, 2023

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Hi @kloeden , can you collect and upload a log file using the instructions on https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. You can provide the filename in this thread.

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New Here ,
Nov 30, 2023 Nov 30, 2023

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Please see my latest reply above. Hopefully this will solve any issue.

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