Libraries Sync Error. A problem occurred. Your library has been refreshed.

[DarrynRogers]

I was having a persistent error in Creative Cloud Desktop "Libraries Sync Error. A problem occurred. Your library has been refreshed." I think the error was due to a corrupted file in my library. After trying a whole bunch of stuff I finally found a fix that worked.

Note: This resets your libraries to their default empty state so you'll need to rebuild your libraries.

1. Quit the Adobe Creative Cloud application
2. Go into Task Manager/Activity Monitor and quit any processes that belong to Creative Cloud (not sure if this is entirely necessary but it doesn't hurt.)
3. Go to the location of the library files:

Win - C:\Users\<username>\AppData\Roaming\Adobe\Creative Cloud Libraries

Mac - /Users/<username>/Library/Application Support/Adobe/Creative Cloud Libraries

4. Drag all of the files out of this folder to somewhere else on your drive

5. Restart computer and Creative Cloud Desktop

[DaveyCrokit]

I'm experiencing this problem and am happy to see that there are at least 2 of us!
When you say, "need to rebuild your libraries," does this mean we lose the libraries, or can you just drag the moved folder back to the Application Support folder?

[DarrynRogers]

I didn't have much content in my libraries, just a few colour palettes, so I just chose to rebuild them from scratch to be sure I would eliminate the corrupted file. I guess you could try progressively bringing back the original files until the problem re-occurs to identify the corrupted file.

[Tarun Saini · Accepted solution]

Hi 

@DaveyCrokit

We're sorry for the delay. Please try the steps mentioned in this community link and let us know if that helps- https://adobe.ly/418GNRk 

Regards,

Tarun

[DaveyCrokit]

Thanks, Tarun,
I went through the "Correct answers", but ultimately this did not help and might be too old for Mac OS 15+ 
Downloads of the "CCLibrary Installer" won't run anymore. Uninstalling or using the AdobeCreativeCloudCleaner didn't work. Command-option-r did not work either.
I am currently saving all of my Libraries and will hopefully rebuild them.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Hannah343779366c95]

Thank you for these instructions--I was having the same problem and the desktop app reset worked for me!

[kglad]

@Hannah343779366c95 

excellent! and thanks for feedback.