Minha nuvem não está funcionando

[semáforo35570663wioz]

Fica nesta tela eternamente

E se tento dispobinilizar algo dá nisso

Já fiz de tudo.  Desinstalei, segui tutoriais, reiniciei, mexi no firewall e nada

[kglad]

that's a screenshot of what showing you're trying to download what?

[semáforo35570663wioz]

Um arquivo qualquer na minha nuvem

[kglad]

is that a web browser trying to access a cc sync folder file?

[semáforo35570663wioz]

nope

veja, é o proprio software do adobe cloud. Ele mostra meus arquivos, mas não me permite usar eles no meu photoshop ou tornar eles sempres disponiveís (a não ser que eu baixe)

Eu gostaria que a nuvem sincronizasse para eu poder voltar a salvar meus trabalhos direto pelo photoshop para a nuvem, como sempre fiz

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[semáforo35570663wioz]

Não funcionou 😞

[kglad]

repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.