• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Mobile creation/Creative Cloud Not Sync

New Here ,
Mar 02, 2024 Mar 02, 2024

Copy link to clipboard

Copied

Can anyone PLEASE help rescue my mobile creations from my reative cloud? They were not included in the sync and it appears that the Creative Cloud files will all disappear on March 2 (later today)?

TOPICS
App installs and updates , Files and libraries

Views

79

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 02, 2024 Mar 02, 2024

Copy link to clipboard

Copied

LATEST

only files in the local cc sync folder will be disappearing online.  they'll remain on your local folder (though it's been, or will be, renamed).

 

otherwise, 

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines