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No option to show or install Older Version

Community Expert ,
Feb 19, 2024 Feb 19, 2024

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In my Creative Cloud Desktop app I don't get the option to show old version in preferences. Nor do I get the "Other Versions" option for any app. I have logged out/logged in, I have an active subscription, uninstalled the Creative Cloud Desktop app and then reinstalled it. Cleaned up the Keychain access as per the instructions on the help atricle. What more can be done.

I am on a MAC, OS is 12.7.3

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App installs and updates

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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what cc desktop version?

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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6.1.0.587

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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i just updated my mac to os 12.7.3 and have cc 6.1.0.587 and i still have the show older apps toggle in preferences>apps.

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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Yeah, it should show normally but does not for me. It first was not even allowing me to manage the apps but I resoved it by deleting the OOBE folders and now that part is fine. I am not sure what can I do to fix this version issue

-Manan

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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did you reset it?

repair it?

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Community Expert ,
Feb 20, 2024 Feb 20, 2024

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Repair I tried, no dice. Reset I will do in a short while and update

-Manan

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Community Expert ,
Feb 20, 2024 Feb 20, 2024

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Reset also did not work. One thing I think is the culprit. I installed InDesign Server and that is distributed via Admin Console. When I did that a business profile was created for me. However, I have checked and I am currently logged in using the individual account in Creative Cloud Desktop app. I am not sure what else to do

-Manan

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Community Expert ,
Feb 20, 2024 Feb 20, 2024

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