Numbers of crash issues observed on creative cloud helper.exe

[Hf388390968ami]

Numbers of crash issues observed on creative cloud helper.exe

Creative cloud helper.exe 6.5.0.348

Windows 10/11

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Hf388390968ami]

Large number of creative cloud.exe crashes observed on Windows.

creative cloud.exe 6.5.0.348

Windows 10 and 11

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Hf388390968ami]

To make it clear, this bug was captured by MS system. And the above workaround might not be helpful. If there is any email address we could use to communicate on that, that will be great. 

[David Baxter · Accepted solution]

Hi @Hf388390968ami

If you need additional assistance please reach out to and work with our support directly. They can be reached here https://adobe.ly/4bKMslr

Best,

Dave

[Hf388390968ami]

Hi Still need to follow up with you about this bug. I still see large number of crashes. And I did not see helpful info in the link you shared. Could you please take a look? 

[kglad]

check @david Baxter's recommendation.

[Hf388390968ami]

@kglad I checked David's recommendation, and like I said, I did not find helpful info in the link David shared. 

[kglad]

start at the top.

[David__B]

Hi @Hf388390968ami

Were you able to get in contact with Adobe support directly?

[Hf388390968ami]

@David__B this is the only channel I have for the communication. Do you have any contact that I can reach out? Thanks!

[kglad]

click the march 11 message link

[Hf388390968ami]

@kglad I checked on that link. But did not find answer for my issue. Any other suggestions? 

https://adobe.ly/4bKMslr

[kglad]

you don't see the chat field?

[Hf388390968ami]

@kglad are you talking about this one? 

If yes, please refer to my reply inline. 

Or you are talking about this one? I did not find the answer to my issue on the link shared by David.

[kglad]

did you find chat with baxter's link