Payment issue!

[DoctorCrow]

Soooo.. I purchased Creative Cloud on October 17th and got the first bill of the Annual contract paid monthly or what ever it is called.... paid the secound bill on November 17th again and the day after I get a mail which says the my payment is due and that there is an issue with my payment details even though the money had been taken from my bank account. I contact the bank and they said that everything is ok the payment had been done It will just take some time until the transfer is finished you know because different currency different countries different banks ... the transfer took almost a week but I get the same mail and i don't understand why. I have only one plan and I don't want to pay twice for the same month. 

And so I was wondering if someone could help me cuz I believe I am not the only one that came across this problem. If someone knows how to solve it I would be greatful. 

[kglad · Accepted solution]

contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[DoctorCrow]

Thank you. Maybe this will be useful for another time. I found the problem for some reason I have Adobe Stocks at payment. Most probably I tried to use adobe assets thinking that they are free since I purchased CreativeCloud. Now I am trying to figure out how to get rid of it. Amazing how by clicking something in an app you get billed without a major warning.

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[DoctorCrow]

Thank you a lot! But I have 2 more question is there a way to see my purchase history so I know if I am still in the 14 days free trial period cuz I can't access "Manage plan" until I don't pay the 35 Euro so I can get the refund.

Second question is if I am not in the 14 days period anymore and i decide to ignore it and never pay it what will happen cuz this is the Adobe Stocks plan not the Creative Cloud one soooo... I will still be able to use adobe apps won't I? It will only unable Adobe Stocks to be used, right? cuz if it is like so in don't realy give a f... about Adobe Stocks.

[kglad · Accepted solution]

1. you can check your account, https://account.adobe.com

2.  the minimum, a credit report will be filed against you. the max, the credit report and your cc subscription revoked with no compensation.  ie, contact adobe support. they're generally very understanding on behalf of users in your situation.

[DoctorCrow]

You are the best, but no I purchased it one mouth ago and had a free trial for a month same as CC that is why I got billed on nov 18th cuz the trial expired. Most probably when i was trying to learn the interface I clicked by mistake on an asset and got billed instantly since I had my card info saved. Thank you a lot you most probably saved my skin! Going to contact the support tomorrow.

[kglad]

you're welcome.

keep us updated after the contact.  

p.s. your best bet; be forthcoming just like you sound here. you are a good candidate for billing forgiveness.