Problème installation fichier CCX

[Cherisy]

Bonjour

A chaque fois que j'essaie d'installer un "plugin" en format CCX, Creative Cloud me donne un mmessage d'erreur -2  "Erreur de système de fichier"

Plus étonnant, dans certains cas, quelques jours plus tard, le plugin semble avoir été installé correctement !!!!

J'ai essayé d'installer depuis plusieur s endroits (dossier, bureau Windows), sans succès

J'utilise Windows 10 - 64 bits avec les droits d'administrateur ....

Merci pour toute aide  Bonne journée

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Cherisy]

Thank you for your answer

I checked Windows Tasks Manager - it seems Creative Cloud is in the foreground (see attached file) - Am I right ?

When I clisk on  CTL + Alt + R  nothing happens

Would there be a way to "install manually" the CCX file (by copying it in an appropriate folder ?

Thanks 

[kglad]

no, that doesn't show cc in the foreground.

open the cc desktop app.  when viewing it and before clicking anything else, it's in the foreground

[Cherisy]

More details on Creative Cloud in the file attached

[kglad]

you're showing nothing related to a cc app reset.

also, don't attach screenshots.  copy and paste them into your replies.

[Cherisy]

I opened CC - It appeared on the desktop

Thn I clicked non Crl+Alt+R  -  Some process was working  (seems to reinitiate CC)  - When everything was "stable" I clicked on the CCX file ... but still got the Error 2 message    ;-(

[kglad]

after seeing the error message, reset the app.

does that fix the problem?

[Cherisy]

I did different things  😉   The plugin is installed (but I always got the error message !!)

Thanks  Have a good end of year

[kglad]

is the problem solved?

[Cherisy]

Yes  Thank you !

[kglad]

excellent, and thanks for the update.