"You don't have access to manage apps"

[Joseph28515077y4lp]

I have fixed this issue in the past by modifying the serviceconfig.xml file running Monterey, and any OS prior. Since upgrading to Ventura, the serviceconfig.xml file is no longer available. Anyone have a fix?

[kglad]

it's ventura's new "gatekeeper". https://support.apple.com/guide/mac-help/if-you-need-permission-to-open-an-item-on-mac-mchlp1038/mac

[Joseph28515077y4lp]

Thank you for the info. I modified the security settings to "Read & Write" on the Creative Cloud app. Unfortunately, I'm still getting the same error.

[kglad]

restart your computer

make sure your settings are unchanged

retry using adobe cc.

[Joseph28515077y4lp]

I rebooted the Mac again, verified the Adobe CC changes remained "Read & Write". When I launched the app, it did spin for 10-15 seconds, unfortunately, I'm still getting the access error.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.