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Rapport d'erreur Adobe Desktop Service

New Here ,
Mar 29, 2023 Mar 29, 2023

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Bonjour,

J'ai plusiseurs fois par jour un message d'erreur concernant "Abobe Desktop service". Il est indiqué : Adobe service a rencontré un problème et doit se fermer. Aucune solution n'a été trouvée. Comment faire pour ne plus voir ce message d'erreur apparaitre ?

Merci pour votre aide.

 

Good morning,

I have several times a day an error message concerning "Abobe Desktop service". It says: Adobe service has encountered a problem and needs to close. No solution has been found. How can I stop seeing this error message?

Thanks for your help.

 

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App installs and updates

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Apr 03, 2023 Apr 03, 2023

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thank you for the answer

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Community Expert ,
Apr 03, 2023 Apr 03, 2023

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you're welcome.  

 

p.s. if you have time, which step resolved the issue you were having?

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New Here ,
May 23, 2023 May 23, 2023

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Bonjour, je m'excuse pour le délai de réponse. J'ai du réaliser toutes les étapes évoquées. Encore merci !

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Community Expert ,
May 23, 2023 May 23, 2023

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you're welcome.

 

<moved from cc desktop bugs>

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