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Re: Can i download apps without creative cloud

Engaged ,
Dec 20, 2022 Dec 20, 2022

So when does Adobe rewrite the Creative Cloud app for Windows in a format that doesn't run countless resource-hogging services and literally cause 8-core processors to hang and stall? Because when I uninstall it, my gaming laptop (only used for content creation) runs smooth as glass. Running the Creative Cloud app is like grocery shopping in a 34 ft motorhome... sure is has a lot, but just to drive between stores and park is an overloaded nightmare.

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Community Expert ,
Dec 20, 2022 Dec 20, 2022

@PaulieDC 

 

again, for direct download links, contact adobe support.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Dec 21, 2022 Dec 21, 2022

Hi there, 

We're sorry for the inconvenience. Please see the helpful articles from Adobe that will help you understand why your machine might be having issues while running Creative cloud:

https://helpx.adobe.com/in/download-install/kb/operating-system-guidelines.html

&

https://helpx.adobe.com/in/creative-cloud/system-requirements.html

 

Hope this answers your query. 

 

Regards

Kanika 

 

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Community Expert ,
Dec 27, 2022 Dec 27, 2022
quote

...countless resource-hogging services and literally cause 8-core processors to hang and stall?


By @PaulieDC

=========

You can install from direct links but the Adobe Desktop Service is essential.  Without it, you can't  work with Creative Cloud apps & services. See this article:

https://helpx.adobe.com/x-productkb/global/adobe-background-processes.html

 

Of possible interest: Optimized Workstations for Creative Cloud content creators:

https://www.pugetsystems.com

 

Nancy O'Shea— Product User, Community Expert & Moderator
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Adobe Employee ,
Jan 03, 2023 Jan 03, 2023
LATEST

Hi @PaulieDC , when the problem occurs, could you collect a log file and share it with us? Details on the tool here: https://helpx.adobe.com/ca/creative-cloud/kb/cc-log-collector.html

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