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Re: Creative cloud won't work

New Here ,
Oct 04, 2023 Oct 04, 2023

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When I open Adobe Creative Cloud, it keeps spinning in circles endlessly and never finishes. I've tried the above steps, but it's still the same.

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Community Expert ,
Oct 04, 2023 Oct 04, 2023

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update your cc desktop app

 

if that fails, restart your computer.

 

if that fails, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Oct 06, 2023 Oct 06, 2023

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I applied the 1st method, but it didn't make any difference. In the 2nd method, I reset it, but it didn't work. In the 3rd method, I downloaded the program, but it kept me waiting for 3 hours, and nothing happened; it got stuck on "attempting to connect to the server," but I'm sure my internet connection is working. I tried the 4th method, uninstalled the application, and reinstalled it, but it still didn't work. In the 5th method, I uninstalled and reinstalled it again, but nothing changed. I couldn't achieve anything after all this effort. Thank you for your help.

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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what's your os/version?

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New Here ,
Oct 08, 2023 Oct 08, 2023

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win 10?

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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version?

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New Here ,
Oct 08, 2023 Oct 08, 2023

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I dont know,where can I find it?

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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New Here ,
Oct 08, 2023 Oct 08, 2023

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here:

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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contact adobe support and then update rhis thread with their fix.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Oct 10, 2023 Oct 10, 2023

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Ok,thanks.Bye!

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Community Expert ,
Oct 10, 2023 Oct 10, 2023

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you're welcome.

 

ps: update this

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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Hi @Ömer32713798kia0 Could you please repair Creative cloud from Control Panel -> Program and features.

If this doesn't work, could you please collect and share Creative cloud logs using Log collector tool.

 

Regards,

Ruchika

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New Here ,
Oct 12, 2023 Oct 12, 2023

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Ok,thanks

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