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student

New Here ,
Nov 28, 2022 Nov 28, 2022

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I want to buy the student version of creative cloud via surfspot, because it saves me a lot of money. However when I want to order it for one year it says that my email is already linked to an account so I cant buy it. Anybody know what to do?

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Community Expert ,
Nov 28, 2022 Nov 28, 2022

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Hi,

 

if the Account is already in use you need another Account for the order or if thats an Account from your school you can ask there if you can get the student version via that account. See also https://www.adobe.com/creativecloud/buy/students.html for more infos. Hope that helps.

regards,
Henrik

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Community Expert ,
Nov 28, 2022 Nov 28, 2022

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you'll need to cancel your current subscription in order to start the new one.  that may trigger an early cancellation fee, so you should do this with the help of adobe support and make sure you understand all the costs involved:

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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