Copy link to clipboard
Copied
I can't use Creative Cloud files anymore. The desktop syncing isn't working and, when I try to access the web version (https://assets.adobe.com/files/), I get an error: "Unable to load assets. Error occurred while loading assets. Try visiting this page later. - Something went wrong". See attachment.
Cloud XD documents aren't syncing either.
I tried relaunch (Ctrl+Alt+R) and uninstall/reinstall the app. It didn't work, I don't know what to do.
Hi, @User3265 please connect with your Org IT Admin and check for the Product Online Services OR please check if Storage is enabled for your account. Thanks!
Copy link to clipboard
Copied
There are several things in your post.
First, there were numerous notices sent to company admins and individual users regarding the discontinuation of Desktop Sync starting early last year. That only affected the "Synced Files" portion of your account.
https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html
Second- the Cloud documents/Libraries Sync error. It appears you are not either logged in with the correct User ID or your account somehow has been deactivated/not connected to the account.
View plans only shows when there isn't a subscribed account attached to the ID. Perhaps try logging out/back in to the CC Desktop app.
Copy link to clipboard
Copied
Hi, @User3265 please connect with your Org IT Admin and check for the Product Online Services OR please check if Storage is enabled for your account. Thanks!