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Synchronization folder

Community Beginner ,
Apr 30, 2023 Apr 30, 2023

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I'm on a Win 11 PC and I can't use CC Desktop yet. In preferenze dialog I can't change the synch folder. Probably this is the reaso why I can't use Lightroom and Photoshop correctly that I must run ad adimistrator privileges.
When I click on cloud icon, app is permanently waiting as you can see in the screenshoot.

 

MarioLuigi296441085z2k_0-1682838587165.png

Can sameone help me?

 

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App installs and updates

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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assuming your cc app previously worked and only recently has had a problem:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Beginner ,
Apr 30, 2023 Apr 30, 2023

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Never worked! I'm not able to start tyring adobe product lile Phostoshop e Lightroom.

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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follow the steps in my previous suggestion.

 

<moved from cc desktop bugs>

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Community Beginner ,
May 01, 2023 May 01, 2023

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"if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html" and I obtain this

 MarioLuigi296441085z2k_0-1682948230079.png

 

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Community Expert ,
May 01, 2023 May 01, 2023

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@Mario Luigi296441085z2k 

 

continue with the steps. ie, if there's nothing cc on your computer that you can uninstall:

 

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Beginner ,
May 01, 2023 May 01, 2023

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Nothing changed. I can't use desktop cloud. I would like to try adobe product but I can't. I really don't know how can I solve. 

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Community Expert ,
May 01, 2023 May 01, 2023

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if you followed those steps carefully, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
May 09, 2023 May 09, 2023

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Thak you very much for your efforts but nothing has changed, even with your remote support. I'm planning to restart my system but I wouldn't. It need weeks

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Community Expert ,
May 09, 2023 May 09, 2023

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@Mario Luigi296441085z2k 

 

you're welcome.

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New Here ,
May 20, 2023 May 20, 2023

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Nothing changet. System restarted, hd formatted same problem. Adobe CC desktop doesn't work whith my sistem.

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Community Expert ,
May 20, 2023 May 20, 2023

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@Mario Luigi299772499s05 

 

did you try both win 10 64 bit installers?

 

kglad_0-1684587476632.png

 

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New Here ,
May 20, 2023 May 20, 2023

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Yes

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Community Expert ,
May 20, 2023 May 20, 2023

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and you have nothing on your computer other than your os and adobe cc?  (eg, no av, antimalware, cleaner, etc)

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New Here ,
May 20, 2023 May 20, 2023

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Nothin. Fresh installation of win 11. Win's Firewall deactivated and so on. I thak Adobe, they even made a remote control of my pc but withouc success. I don't kan what else I can do.

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Community Expert ,
May 20, 2023 May 20, 2023

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there's a hardware problem?  not enough free os drive space?

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New Here ,
May 21, 2023 May 21, 2023

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Fresh installatin, tons of free gb, no hardware problem detected

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Community Expert ,
May 21, 2023 May 21, 2023

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then it's a network problem.

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Adobe Employee ,
May 23, 2023 May 23, 2023

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Hi @Mario Luigi296441085z2k , @Mario Luigi299772499s05.,

 

We're sorry to hear about your difficulties. Could you please share the Adobe Logs with us and share them via private message? Please share the file with us by uploading it to a cloud storage service & sharing a link with us to download the file. We can share the info with the product team so that they can investigate the issue further.

 

Here is the link to generate the logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards,

Tarun

 

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