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The App is hardly working

Enthusiast ,
Aug 22, 2023 Aug 22, 2023

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For years now, the CC Desktop Application on my system is only working after a fresh restart.

Something is blocking it loading apps, and I can not find out what the problem is.

CC keeps showing a spinning wheel 'Loading apps' and then a blue rectangle that 'Apps are taking longer than usual to load'. In my case, the apps usually do not load at all.

 

All Adobe Apps work fine, but Creative Clous (which has become more important, since it is a font manager too) is behaving annoyingly. Is anyone experiencing the same, or does anyone know a solution?

 

I am on a MacPro / Monterey 12.6, CC 5.11.0.522

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App installs and updates , Others

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correct answers 1 Correct answer

Adobe Employee , Sep 11, 2023 Sep 11, 2023

@jaydude-wb it's probably taking a long time due to the size of your log file. You should be able to see the size of the file on your desktop.

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Community Expert ,
Aug 22, 2023 Aug 22, 2023

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look at apps that monitor your system eg, av, antimalware, cleaners etc

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Adobe Employee ,
Aug 22, 2023 Aug 22, 2023

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Hi @jaydude-wb , let's get you unstuck. Can you collect a logfile and share with us? From the Creative Cloud app, you can go to Help > Create log file. If that option is not available, you can get the log collector tool here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Once the file has been uploaded, please share the name of the file. We'll DM you with follow ups once we look at the log. 

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Community Beginner ,
Aug 24, 2023 Aug 24, 2023

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I also encountered the same problem. The fonts activated in adobe font not only cannot be used in software, but also cannot be run in Creative Cloud deaktop.

Please help, I can't continue my work!! I am on a win10

 

AdobeLogs 20230825 025827 196-win-GS.zxp螢幕擷取畫面 2023-08-25_無法載入字體.jpg

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Community Expert ,
Aug 24, 2023 Aug 24, 2023

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does everything work when you restart your computer?

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Adobe Employee ,
Aug 24, 2023 Aug 24, 2023

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Hi @EVA_A , could you upload a log file and send me the file name? See my other post in this thread for instructions.

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Community Beginner ,
Aug 24, 2023 Aug 24, 2023

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Rebooted it but it didn't work, it's been like this for a while

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Community Beginner ,
Aug 24, 2023 Aug 24, 2023

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AdobeLogs 20230825 025827 196-win-GS.zxp

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Community Beginner ,
Aug 24, 2023 Aug 24, 2023

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@Kalvyn Rasquinha  AdobeLogs 20230825 025827 196-win-GS.zxp

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Community Expert ,
Aug 25, 2023 Aug 25, 2023

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@EVA_A 

 

then you don't have the same problem as the op.

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Adobe Employee ,
Aug 29, 2023 Aug 29, 2023

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@EVA_A still investigating. We found some errors in the logs and are following up with the appropriate team

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Community Beginner ,
Sep 04, 2023 Sep 04, 2023

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@Kalvyn Rasquinha  I hope to have good news soon. It's too bad that work is now at a standstill. 

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Enthusiast ,
Sep 11, 2023 Sep 11, 2023

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Still having the issues. And this 'Log Collector Tool' does not install for some reason. .zxp is uploading now , I think - it takes a lot of time.Screenshot 2023-09-11 at 11.48.16.png

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Adobe Employee ,
Sep 11, 2023 Sep 11, 2023

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@jaydude-wb it's probably taking a long time due to the size of your log file. You should be able to see the size of the file on your desktop.

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Community Expert ,
Sep 11, 2023 Sep 11, 2023

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@jaydude-wb 

 

check your hosts file and remove adobe entries

disable any av, antimalware

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

<moved from cc desktop bugs>

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