The App is hardly working

[jaydude-wb]

For years now, the CC Desktop Application on my system is only working after a fresh restart.

Something is blocking it loading apps, and I can not find out what the problem is.

CC keeps showing a spinning wheel 'Loading apps' and then a blue rectangle that 'Apps are taking longer than usual to load'. In my case, the apps usually do not load at all.

All Adobe Apps work fine, but Creative Clous (which has become more important, since it is a font manager too) is behaving annoyingly. Is anyone experiencing the same, or does anyone know a solution?

I am on a MacPro / Monterey 12.6, CC 5.11.0.522

[kglad]

look at apps that monitor your system eg, av, antimalware, cleaners etc

[Kalvyn Rasquinha]

Hi @jaydude-wb , let's get you unstuck. Can you collect a logfile and share with us? From the Creative Cloud app, you can go to Help > Create log file. If that option is not available, you can get the log collector tool here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Once the file has been uploaded, please share the name of the file. We'll DM you with follow ups once we look at the log. 

[EVA_A]

I also encountered the same problem. The fonts activated in adobe font not only cannot be used in software, but also cannot be run in Creative Cloud deaktop.

Please help, I can't continue my work!! I am on a win10

AdobeLogs 20230825 025827 196-win-GS.zxp

[kglad]

does everything work when you restart your computer?

[Kalvyn Rasquinha]

Hi @EVA_A , could you upload a log file and send me the file name? See my other post in this thread for instructions.

[EVA_A]

Rebooted it but it didn't work, it's been like this for a while

[EVA_A]

AdobeLogs 20230825 025827 196-win-GS.zxp

[EVA_A]

@Kalvyn Rasquinha  AdobeLogs 20230825 025827 196-win-GS.zxp

[kglad]

@EVA_A 

then you don't have the same problem as the op.

[Kalvyn Rasquinha]

@EVA_A still investigating. We found some errors in the logs and are following up with the appropriate team

[EVA_A]

@Kalvyn Rasquinha  I hope to have good news soon. It's too bad that work is now at a standstill. 

[jaydude-wb]

Still having the issues. And this 'Log Collector Tool' does not install for some reason. .zxp is uploading now , I think - it takes a lot of time.

[Kalvyn Rasquinha · Accepted solution]

@jaydude-wb it's probably taking a long time due to the size of your log file. You should be able to see the size of the file on your desktop.

[kglad]

@jaydude-wb 

check your hosts file and remove adobe entries

disable any av, antimalware

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

<moved from cc desktop bugs>