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windows10 loop sign-in

New Here ,
Sep 28, 2023 Sep 28, 2023

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windows10 loop sign-in

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App installs and updates

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New Here ,
Sep 28, 2023 Sep 28, 2023

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Community Expert ,
Sep 28, 2023 Sep 28, 2023

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try signing in with your adobe id, not a social account.  if that fails:

 

start here, https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html and if the first four measures fail to solve the problem do a clean reinstall:

 

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

restart your computer (don't skip this)

 

reinstall the cc desktop app using the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html use the desktop app to install your cc programs/trials

 

<moved from cc desktop bugs>

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