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Remove Software Vulnerable to Security Threats

New Here ,
Feb 06, 2023 Feb 06, 2023

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We have Creative Cloud 5.9.0.372 installed on several of our computers. The issue we are running into is Visual C++ 2012 gets installed on these devices when a user opens a piece of Creative Cloud software. The installation of Visual C++ 2012 is not ideal since this software has reached end of support as of January 10th and this puts our environment at risk.

 

We are able to uninstall the Visual C++ 2012 software, but the next time the application is used by the user, the software is reinstalled.

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App installs and updates

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11 Comments
New Here ,
Feb 03, 2023 Feb 03, 2023

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We have Creative Cloud 5.9.0.372 installed on several of our computers. The issue we are running into is Visual C++ 2012 gets installed on these devices when a user opens a piece of Creative Cloud software. The installation of Visual C++ 2012 is not ideal since this software has reached end of support as of January 10th and this puts our environment at risk.

 

We are able to uninstall the Visual C++ 2012 software, but the next time the application is used by the user, the software is reinstalled.

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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you can use the custom packager to specify the viz c++ version, https://helpx.adobe.com/enterprise/kb/choose-cpp-runtime-versions.html

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New Here ,
Feb 06, 2023 Feb 06, 2023

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I've read this article already. It is only useful for installs. The C++ software gets installed when someone uses the software, not just when they install it.

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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not if properly installed.  you can confirm with adobe support.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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nothing is installed later, if your original install was properly done.  you can confirm with adobe support.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Feb 06, 2023 Feb 06, 2023

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I can assure you the install was properly done. I had a chat with Adobe already and they sent me here. I am looking for Adobe to remove this install completely because it is out-of-support software.

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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<moved from cc desktop bugs and then back to ideas per op>

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New Here ,
Feb 06, 2023 Feb 06, 2023

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We have Creative Cloud 5.9.0.372 installed on several of our computers. The issue we are running into is Visual C++ 2012 gets installed on these devices when a user opens a piece of Creative Cloud software. The installation of Visual C++ 2012 is not ideal since this software has reached end of support as of January 10th and this puts our environment at risk.

 

We are able to uninstall the Visual C++ 2012 software, but the next time the application is used by the user, the software is reinstalled.

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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please don't post duplicate messages

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New Here ,
Feb 06, 2023 Feb 06, 2023

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We have Creative Cloud 5.9.0.372 installed on several of our computers. The issue we are running into is Visual C++ 2012 gets installed on these devices when a user opens a piece of Creative Cloud software. The installation of Visual C++ 2012 is not ideal since this software has reached end of support as of January 10th and this puts our environment at risk.

 

We are able to uninstall the Visual C++ 2012 software, but the next time the application is used by the user, the software is reinstalled.

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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duplicate

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